What is Washare?
Washare is a mobile app designed to put users in touch with Washares in their local community who provide laundry and washing services. Users can order laundry to be collected from them, track the progress of their order in the app and then have their laundry returned to them, clean, dry and folded – all for the fraction of the cost of a laundrette.
Getting set up
How do I get the Washare app?
Washare app is available to download from the App and Google Play stores.
How do I create a Washare account?
Once you’ve downloaded the app, you’ll need to press “sign up” and create an account before you can log in and place an order.
How to reset a lost or forgotten password?
If you need help resetting your password, select the “Forgotten your password” link and follow the instructions. We will then send you a secure link to reset it.
Can I place my order over the phone?
Afraid not. All orders must be placed through our app.
How will I know if my order has been placed successfully?
When you have successfully placed an order, we will send you a confirmation email containing your order details.
How can I track my order?
If you have chosen our “Door to Door Delivery” service, you can track your order at every stage of its journey.
Can I cancel my order?
Yes, you can. Always make sure you cancel orders before their cut-off time.
What payment methods do you accept?
All payments must be made by debit/credit card. We can’t accept cash or cheques.
How much does it cost to get my laundry delivered to my door?
Charges may vary depending on your area, the delivery time and the quantity of your order. All delivery charges will be shown to you before you confirm your order
What can I do if I have trouble placing an order?
Please contact our customer service team, or get in contact with us via our social media channels.
How do I contact a service provider?
If you wish to contact your service provider, you can do that through the app. On the service provider’s info tab, select “contact” to either send a message or request a callback.
How to contact Washare?
You can contact us 24 hours a day, 7 days a week through our customer service team. You can contact our customer service team either through email or by calling us.
Telephone: +1 (844) 714-7267
What if I want to make a complaint?
We value your feedback and welcome your comments. please let us know what went wrong by calling our customer service team and they will be happy to help with any issues you may have.